Issue details

Procurement of Agency Worker Recruitment Contract ECR03 19-20

Pursuant to the Council’s Support Services Outsourcing Contract, Capita provide the Council’s temporary agency workers, via a contract with Manpower. The current contract with Manpower is due to expire on 19 September 2020.


The contract provides temporary agency workers to all departments of the Council, except for schools. The Council proposes that the new contract model is a vendor neutral managed service whereby the supplier will procure and manage a chain of agencies without submitting their own candidates as a preferred supplier.  The Council requires a contract for the supply of agency workers to cover short term vacancies, absences and to provide additional capability, where there are skills shortages, to deliver responsive services.


The Council currently spends approximately £15 million per annum on agency workers (on and off contract). Carrying out an open competitive procurement exercise will provide value for money for the Council whilst ensuring quality services on the best terms available in the market.



Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 17/12/2019

Decision due: February 2020 by Cabinet Member for Economy and Corporate Resources

Lead member: Councillor Bob Lanzer

Contact: Lindsey Hannant, Head of Resourcing Organisational Development & Talent Email: Tel: 033 022 22435.

Consultation process

Representation can be made via the officer contact.


Market testing has been undertaken and key internal stakeholder engagement will inform the procurement.  The decision will be available for scrutiny by the Performance and Finance Scrutiny Committee. Date to be confirmed.


Democratic Services Contact: Suzannah Hill Tel: 033 022 22551

Background3: A Council that works for the Community


Background papers

  • None