Issue details

Local Healthwatch and Independent Complaints Advocacy Service Award of Contract

The Local Healthwatch (LHW) service is the local ‘Consumer Champion’ for all NHS and Social Care services and is supported by the national body, Healthwatch England (HWE) part of the Care Quality Commission (CQC). The service’s purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. Local authorities have a duty under the Local Government and Public Involvement in Health Act (2012) to ensure that an effective local Healthwatch and Independent Complaints Advocacy service is operating in their area delivering the activities set out in the legislation. 


The Independent NHS Complaints Advocacy Service (IHCAS) is a client-centred, flexible service which supports anyone who wishes to resolve a complaint about healthcare commissioned and/or provided by the NHS in England.


Following decision by the Cabinet Member for Adults and Health to commence a Procurement Process (report ref: AH9 19/20) from 1 April 2020 for a contract of up to 7 years duration at £342,600 per annum with a maximum total contract value of £2.549m, the Director of Public Health will award the contract to the bidder who has submitted the most economically advantageous tender.


Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 09/12/2019

Decision due: February 2020 by Director of Public Health

Lead member: Anna Raleigh, Director of Public Health

Contact: Cameron Hill, Lead Commissioner for Prevention and Independence Email: Cameron.Hill@westsussex, Tel: 0330 222 3574.

Consultation process

Representations concerning this proposed decision can be made to the Director of Public Health for Adults and Health via the officer contact, by the beginning of the month in which the decision is due to be taken.


Democratic Services Contact: Erica Keegan Tel: 0330 022 26050

Background3: Independence in Later Life


Background papers

  • None