Issue details

Adults' Services Improvement - Next Steps

In 2018 in response to identified pressures and service challenges within adult social care a peer challenge led to a 100-day plan of action followed by a three-year programme of improvement structured around 100-day milestones starting in November 2018.


By the start of the improvement programme the service was in a better position and that progress has continued.  During the summer of 2019 the service faced additional operational pressures and the improvement programme was refocused towards helping to address those.


In October 2019 in order to increase the scale and pace of delivery, the Council appointed a strategic partner to carry out a diagnostic assessment across both Adults’ and Lifelong Services to identify ways to improve service outcomes for people whilst identifying opportunities for more cost-effective ways of working. The output from this work describes the challenges facing the services and the specific actions that would deliver long-term cost effective and sustainable improvement.


The Cabinet will be asked to consider the outputs from this diagnostic assessment and agree the next stages for the ongoing improvement of the Adults’ and Lifelong Services including the procurement of activity to drive their delivery.


Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: For Determination

Divisions affected: (All Divisions);

Notice of proposed decision first published: 05/12/2019

Decision due: May 2020 by Cabinet

Lead member: Councillor Amanda Jupp

Contact: Sarah Farragher, Head of Adult Services Improvement Programme Email: Tel: 033 022 28403.

Consultation process

Representations concerning this proposed decision can be made to the Cabinet Member for Adults and Health via the officer contact, by the beginning of the month in which the decision is due to be taken.


Cabinet on 14 January 2020


Health and Adult Services Scrutiny Committee on 15 January 2020






Health and Adult Social Care Scrutiny Committee – 15 January 2020 (to consider the diagnostic assessment and scope of further work prior to commencement) or through short form task group direct to Cabinet Member prior to decision.

Democratic Services Contact: Erica Keegan Tel: 033022 26050

Background3: Independence in Later Life

Background papers

  • None