Issue details

Commissioning of Local Healthwatch and Independent Complaints Advocacy Service

The Local Healthwatch (LHW) service is the local ‘Consumer Champion’ for all NHS and Social Care services and is supported by the national body, Healthwatch England (HWE) part of the Care Quality Commission (CQC). The service’s purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. Local authorities have a duty under the Local Government and Public Involvement in Health Act (2012) to ensure that an effective local Healthwatch and Independent Complaints Advocacy service is operating in their area delivering the activities set out in the legislation.


The Independent NHS Complaints Advocacy Service (IHCAS) is a client-centred, flexible service which supports anyone who wishes to resolve a complaint about healthcare commissioned and/or provided by the NHS in England.


This decision commences a procurement to commission a local Healthwatch and Independent Complaints Advocacy Service and delegate the contract award to the Director of Public Health.


Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 01/08/2019

Decision due: October 2019 by Cabinet Member for Adults and Health

Lead member: Councillor Amanda Jupp

Contact: Cameron Hill, Lead Commissioner for Prevention and Independence Email: Cameron.Hill@westsussex, Tel: 0330 222 3574.

Consultation process

Representations should be made to the Cabinet Member for Adults and Health at County Hall, Chichester by the beginning of the month in which the decision is due to be taken.



Internal governance arrangements

Director of Law and Assurance

Director of Finance and Support Services


Democratic Services Contact: Erica Keegan 0330 222 6050

Background3: Independence in Later Life


Background papers

  • None