Issue details

Commissioning of community advice services from Citizens Advice in West Sussex OKD08 19/20

The community advice service provided by Citizens Advice is part of the information and advice commissioning portfolio within public health.  It primarily provides support to working age adults and families and is commissioned as part of the Council’s general duty for the promotion of wellbeing under the Care Act. 


The community advice service in West Sussex is a universal service with a high-profile brand identity that is well known to the general public. The service is often the first point of contact for people in crisis situations and works with other voluntary and statutory sector organisations that operate within county, district and borough and parish boundaries. Through its universal advice offer the Citizens Advice service contributes to the following key West Sussex Plan objectives:


  • Best start in life
  • A prosperous place
  • A strong, safe and sustainable place
  • Independence for later life
  • A council that works for the community


Key Decision AH15(18/19) approved the procurement of the commissioning of the community advice service from Citizens Advice in West Sussex (North, South, East) (“CAWS”). The Executive Director of People Services has delegated powers to award the Contract to CAWS. Any extension after the initial period will be delegated to the Director of Public Health as the responsible commissioner.


Decision type: Key

Reason Key: Affects more than 1 division;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 01/04/2019

Decision due: June 2019 by Executive Director People Services

Lead member: Kim Curry, Executive Director Adults and Health

Lead director: Kim Curry

Contact: Seth Gottesman, Senior Contracts & Commissioning Officer Email: Tel: 033 022 28706.

Consultation process

Representations concerning this proposed decision can be made to the Executive Director of People’s Services, via the officer contact, in the  month in which the decision is due to be taken.

Democratic Services Contact: Erica Keegan Tel: 033 022 26050

Background3: A Strong, Safe and Sustainable Place


Background papers

  • None