Issue details

Procurement of Support and Maintenance Contract for Mosaic software

This report seeks approval to commence a procurement process for the renewal of a support and maintenance contract for Mosaic.

Mosaic is a social care case management system that is used by c3,500 people across Adults & Children Services and associated partner organisations.  In 2009, the County Council acquired licencing in perpetuity for Mosaic (formally Frameworki) software.  It is the principal IT platform providing strategic IT capability for the County Council’s Children Adults Families Health and Education (CAFHE) Directorate service delivery.The support and maintenance element of the contract is due to end in August 2019 and needs to be replaced.


The Mosaic system meets the organisation’s needs and there is no intent to replace it.  The only provider of the support and maintenance activity in both the current local on-premise system and the future hosted systems is the software and hosted service provider, Servelec Social Care.   An early notification to Servelec-Corelogic of the Council’s intent to renew the support and maintenance contract has economic advantage advantages for the cost of the support and maintenance and for the migration to the hosted systems.

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 03/10/2018

Decision due: 3 November 2018 by Cabinet Member for Corporate Relations

Lead member: Mr Bob Lanzer

Contact: Roland Mezulis, Chief Information Officer Email: Tel: 033 022 22103.

Consultation process

Representations concerning this proposed decision can be made to the Cabinet Member for Corporate Relations, via the officer contact, by the beginning of the month in which the decision is due to be taken.


Cabinet Member for Finance and Resource

Democratic Services Contact: Suzannah Hill 033 022 22551

West Sussex Plan Priority: A Council that Works for the Community


Background papers

  • None