Issue details

Award of Contract: Digital Customer Service Function

In March 2022 the Cabinet Member for Support Services & Economic Development approved a proposal via decision SSED05 21-22, for procurement of a Digital Customer Service Function and the digital technology and cloud software of the function.

 

Following a procurement activity that did not deliver the outcome required, the council will insource staff with effect from 01 October 2022 to coincide with expiry of the Support Services Outsource (SSO) and undertake a procurement process for technology/telephony support contract(s) to support the delivery of the service.

 

 

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 26/04/2022

Decision due: July 2022 by Assistant Director (Communities) (Emily King)

Lead member: Assistant Director (Communities) (Emily King)

Lead director: Emily King

Contact: Stewart Laird, Chief Information Officer and Head of IT Email: stewart.laird@westsussex.gov.uk Tel: 033022 25310.

Consultation process

Representation can be made via the officer contact.

Consultees

Subject Matter Experts within Council Service Areas, Market suppliers. 

 

Democratic Services Contact: Suzannah Hill Tel. 033 022 22551

Decisions

Background papers

  • None