Issue details

Procurement: Digital Customer Service Function

In preparation of the expiry of the Support Services Outsource (SSO) contract in September 2022, the Council intends to reprocure a Customer Service function from 01 October 2022.

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 13/01/2022

Decision due: March 2022 by Cabinet Member for Support Services and Economic Development

Lead member: Councillor Steve Waight

Contact: Julie Rendle-Eames Tel: 022 033 22234.

Consultation process

Representation can be made via the officer contact


Market suppliers

Democratic Services Contact: Suzannah Hill Tel: 022 033 22551


Agenda items

Background papers

  • None