Issue details

Insource and procurement of Information Technology Services

The attached decision report sets out the proposal to insource and recommission, through new contracts, the services currently provided by Capita through the Information Technology Outsource contract (“ITO”).  The report details the services to be recommissioned and the services to be provided in-house and outlines the process and timelines of the recommended options.


The current contract concludes at the end of September 2022 and the work on options demonstrate the benefits to the Council of moving to a new provision model at an earlier date, and the Council and Capita have mutually agreed this. The proposed approach will better support the delivery of council services and the ability to transform its services to provide a modern, responsive and flexible digital, data and technology service.


The intention will be for a phased recommission and in-source of services, with the objective of procurement activity commencing early in 2021, and the transition of services in Summer 2021.

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 13/11/2020

Decision due: December 2020 by Cabinet Member for Economy and Corporate Resources

Lead member: Councillor Bob Lanzer

Contact: Stewart Laird, Chief Information Officer and Head of IT Email: Tel: 033022 25310.

Consultation process

Representation can be made via the officer contact in the month prior to that in which the decision is to be taken.


Cabinet Member for Finance; Recommissioning of Contract for Support Services Task and Finish Group 16 November 2020.


Democratic Services Contact: Suzannah Hill - Tel: 033022 22551

Background3: A Council that Works for the Community


Background papers

  • None