Issue - decisions

The Assistant Director (Communities) has endorsed the award of a contract to Charterhouse Voice & Data Limited t/a Symity (Company number 02804354) for the implementation and running of a contact centre telephony platform.  The contract is to commence from 01 August 2022 (with system go-live date of from 01 October 2022), with an option to extend the contract by 2 periods of up to 12 months each, making the total possible contract term 4 years with an estimated total value contract of £721,224.00.  

9 August 2022 - The Assistant Director (Communities) has increased the total contract value detailed in the published Key Decision report (OKD17 22-23) from £721,224 to £795,024. The increase in value is due to the requirement to purchase additional telephony licences to support operations.