Agenda item

Report by the Chief Executive.

The latest version of the West Sussex Reset Plan was presented to County Council in December 2020 for approval. During January each of the service scrutiny committees will focus attention on the priorities and outcomes specific to their area of council business and consider how scrutiny of performance may best be achieved in order to inform the proposals for Key Performance Indicators (KPIs). These measures will then be included in the final plan which will be presented alongside the budget for approval at County Council in February 2021.

The Committee is asked to consider the draft Plan and the portfolio-relevant proposed Key Performance Indicators as set out in the appendices (to follow), and make recommendations.  

42.1   The Committee considered a report by the Chief Executive.

42.2   The report was introduced by Sanjay Mackintosh, Consultant, who gave some clarity that these are a reduced list rather than the full list.

42.3   The Committee made a number of recommendations which are set out below:

Keeping people safe from vulnerable situations

1.   Number of responses to reports of predatory trading and subsequent visits.

Resolved – that the Committee:-

·       Agreed that it was a good KPI but would like to understand how this has changed due to Covid and how we have helped residents become more savvy around cyber crime.

·       Was concerned about the labelling “predatory trading” rather than “predatory calls”.

·       Asked if the 200 baseline could be explained in regards to the timeframe.

·       Questioned why there was no KPI for the Killed and Seriously Injured and made a recommendation that requested that the Cabinet Member reconsider and put this measure back into the main list.

A sustainable and prosperous economy

2.   Length of new cycle paths across the County.

Resolved – that the Committee:-

·       Supported the target but were disappointed that it was not more ambitious and that it does not show where linkages between existing paths are going to be made. Recommended that the target is increased.

3.   Percentage length of A and B roads that require maintenance.

Resolved – that the Committee:-

·       Recommended that C class roads are also included as this would then cover 45% of the network.

4.   Highway defects repaired within the required time scale.

Resolved – that the Committee:-

·       Requested that Cabinet reconsider as these figures would not show a decline in the network as this is a KPI that allows the situation to deteriorate.

5.   Equivalent tonnes(te) of CO₂ emissions from WSCC activities.

Resolved – that the Committee:-

·       Requested that the KPI explains where the figure of 13,492CO₂ te had come from and that the missing figures are included.

6.   Household waste recycled, reused or composted.

Resolved – that the Committee:-

·       Accepted the KPI but regrets that it is not more ambitious.

7.   Kg of residual waste per household

Resolved – that the Committee

·       Requests that this KPI is removed as appears to partially duplicate 6 above.

Helping people and communities to fulfil their potential

8.   Use of virtual/digital library services by residents.

Resolved – that the Committee

·       Agreed that this a suitable measure.

9.   Number of people reached and supported via the West Sussex Community Hub during the Covid-19 pandemic.

Resolved – that the Committee

·       Agreed that this is suitable measure but requested a breakdown of the sort of support given.

10.Percentage of people affected by domestic violence and abuse who feel safe upon leaving the service.

Resolved – that the Committee

·       Acknowledged the difficulty in stating a baseline figure but requested that a figure of 2/3 be used.

·       Welcomed the KPI but concerned that it is hard to know whether a leaver is genuinely satisfied with the service, and that we may be misleading ourselves since victims feeling safe is not the same as victims being safe.