16.1
The Committee considered a presentation and reports
by West Sussex Clinical Commissioning Group and reports by
Healthwatch West Sussex (copies appended to the signed minutes).
The presentation was introduced in four parts – Restoration
and Recovery, Digital Access, Workforce and Estates.
16.2
Sarah Henley – Director of Primary Care
introduced the section on Restoration and Recovery highlighting the
following: -
- No West Sussex GP
practices were in special measures despite the pressures of the
pandemic
- The Clinical
Commissioning Group (CCG) was supporting GP practices to return to
normal and keeping them resilient whilst responding to the second
wave of the pandemic
- The reinstatement of
non-essential services that had stopped during the first few months
of the pandemic, had begun in August
- 30 workstreams with
five key objectives were outlined in the presentation
- The most vulnerable
people in the county had been identified for prioritisation during
the pandemic
16.3
Hugo Luck – Deputy Director of Primary Care
added the following: -
·
The CCG’s winter plan would focus on
resilience and those most at risk
·
It would also focus on getting patients to the right
care at the right time, freeing up A&E as much as possible
backed up by a system-wide communications campaign
16.4
Laura Robertson – Associate Director of
Communications and Engagement told the Committee that the
system-wide communications campaign is being carried out in
conjunction with partners across the whole of Sussex and work was
taking place with community groups to help spread the word,
especially to those without computer access.
16.5
Summary of responses to committee members’
questions and comments: -
- The target for flu
vaccinations was 75%, so far 72% of over 65s had been vaccinated
and 30% to 40% of other groups (43% of 2 to 3 year olds) with more
vaccination supplies for the under 65s coming soon
- The aim was to
vaccinate as many people as possible against flu as soon as
possible, to lessen potential delays in Covid vaccinations if people couldn’t have
both close together
- It was suggested that
information on Covid could be handed
out to people receiving vaccinations
- Venues for
Covid vaccinations would be chosen
which did not disrupt other primary care services
- Elderly people living
alone may be on the highly vulnerable list – GPs would decide
if they needed home visits
- The elderly was a
priority group with appropriate care plans in place where
needed
- GPs were to get
funding for a frailty service for care homes that would start on 1
December
- Enhanced help for
care homes had begun in October
- There was a query on
the number of patients waiting to catch-up on services –
ACTION: Pennie Ford to supply the figures
- The effectiveness of
the communications campaign would be measured by digital access, a
baseline survey and regular meetings with Healthwatch and voluntary
groups to understand feedback from the public on key messages and
approach
- The immunisation
programme for children had continued during the pandemic and was up
to date
- Screening for
cervical cancer was deferred at the beginning of the pandemic, but
was now up to date
- There had been access
problems to some cancer services during the first phase of the
pandemic – Queen Victoria Hospital, East Grinstead, had acted
as a regional cancer centre and work was going on to increase
capacity but the need for increased cleaning was slowing some
services
- Health checks for
those with learning disabilities and mental health issues were at
normal levels for the time of year
16.6
Resolved – That the Committee welcomes the
work of the West Sussex Clinical Commissioning Group and GPs in
West Sussex to restore primary care services but asks
that:
- Those who are
vulnerable at home are prioritised and are supported by community
services
- Primary Care
restoration is not impacted by the potential mass vaccination
programme relating to Covid-19, requesting a system response across
the Sussex Health and Care Partnership
- There is continuous
monitoring of the communications campaign, especially relating to
flu and routine vaccinations
16.7
Hugo Luck – Deputy Director of Primary Care
introduced the section
on Digital Access highlighting the following: -
- The pandemic has
changed the way primary care sees patients although face to face
appointments still took place where appropriate
- What has worked well
will be continued
- Alternatives and
additional assistance will be given to those without digital
access
- Locally commissioned
services are largely paper based, so people have been employed to
convert records to digital which should improve the offer to
patients
16.8
Summary of responses to committee members’
questions and comments: -
- The new ways of
interacting with GP surgeries get people to the right person
quicker – for many they have been popular and supported
people to access help more easily, however it is recognised there
are challenges for some less digitally abled
- There was helpful
information on surgery websites about new ways of working which
should be as digitally inclusive as possible
- There was a move
towards fixed appointment times, but keeping to time depended on
the length of phone calls, which were taking longer than face to
face consultations
- Patients were asked
for times when they could be contacted, but 20% of the time they
were not available when they said
16.9
Resolved - That the Committee wholeheartedly
supports the recommendations contained in the joint report from
Healthwatch West Sussex and the West Sussex Clinical Commissioning
Group.
16.10
Howard Duff – Primary Care Workforce Lead,
introduced the section on Workforce highlighting the following:
-
- Staffing levels in
Sussex were good compared to the figure for England
overall
- A large majority of
staff were female and many staff were aged between 50 and 59
meaning a large number of staff would retire around the same
time
- GPs needed more
support staff for patient care
- Staff in new roles
that were created through the Additional Roles Reimbursement Scheme
would require training
- Mental Health
practitioners and paramedics could not be recruited under the
scheme until April 2021
16.11
Summary of responses to committee members’
questions and comments: -
- Committee members
would be interested to know the breakdown of role by age –
ACTION: Howard Duff to provide these figures
- The few physician
associates could carry out GP work except some diagnostics and
prescribing medicines
- The CCG was waiting
on NHS England to clarify the role of mental health practitioners,
when this was known the Primary Care Networks would decide where
they should be located
- Healthcare jobs were
promoted in schools and colleges
- Recruitment to
permanent posts had improved, but was still challenging
- The primary care
network looked at population growth in October and the CCG had
plans to expand services in areas where housing was increasing, but
it was difficult to predict what the future populations of these
areas would be
16.12
Resolved – That the Committee supports
planning in relation to workforce and asks:
- That there is
positive communication with the public setting out the wider group
of staff who can provide primary care services, rather than just
GPs and highlights the importance of forward planning with the
voluntary sector in its support to primary care
- For assurance that
the development of a robust plan, in relation to recruitment of
mental health practitioners, is in place
- That the importance
of connecting with schools/colleges in relation to careers in
healthcare to allow students to make the relevant subject
choices
16.13
Simon Clavell-Bate – Head of Estates West
Sussex, introduced the section on Estates highlighting the
following: -
- The CCG meets with
district and borough councils on a regular basis and works with
them on their infrastructure delivery plans to assess the impact on
the NHS in terms of services and premises
- The CCG also works
with Primary Care Networks on where services are needed
- Complications can
arise when land has multiple owners
- The CCG was working
well with councils that decided how to spend section 106 and the
Community Infrastructure Levy money
16.14
Summary of responses to committee members’
questions and comments: -
- Meetings were taking
place about new developments in Bognor Regis, Pagham and Bersted, but
there were challenges around the sites identified in Littlehampton
and Shoreham due to multiple landowners
- Communication about
access to primary care in relation to new developments could be
improved
- Primary Care Networks
would decide if frailty hubs should be virtual or physical –
there was a preference for physical
16.15
Resolved - That the Committee: -
- Asks for a clear
communication strategy, working with partners to ensure that West
Sussex residents understand primary care planning, in relation to
housing developments and demographic changes
- Stresses the
importance of, where possible, co-location of services in hubs
within Primary Care Networks