Issue - meetings

Pension Administration Performance

Meeting: 26/02/2021 - Pension Advisory Board (Item 39)

39 Administration procedures and performance pdf icon PDF 235 KB

The Board is asked to consider the Administration Report from the 25 January 2021 Pensions Committee by the Director of Finance and Support Services.

Additional documents:


39.1     The Board received the Administration Report from the 25 January 2021 Pensions Committee by the Director of Finance and Support Services, for consideration.

39.2     In presenting the report, Tara Atkins confirmed that, as part of the efforts to drive good data improvements, the administration team reviewed Employer Performance for timeliness, financial control, and data quality as part of the Annual Return process.  It was noted that sixty employers had been asked to complete a mid-year check on data validation. Forty-two responses had been received so far. 

39.3     It was noted that the Pensions Regulator Scheme Return figures had been reported to the Committee and Board.  Data was now available to allow comparison that showed there had been an improvement on last year’s scores.  The Board was informed that the Fund was in the process of completing an address trace for members who were showing as a ‘lost contact’. Once completed, this was expected to improve the common data score.

39.4     It was reported that use of the Members Portal for access to Annual Benefit Statements online, as well as access and update options on personal details, had increased - which was pleasing. The Portal continued to be promoted for business as usual use.

39.5     The Board discussed whether future reporting to the Pensions Committee should include the number of complaints received.  Numbers of complaints, across the whole scheme, were noted as low. It was agreed that any reporting should provide information on resolution outcomes. 

39.6     Resolved – That the Board note the report.

Meeting: 25/01/2021 - Pensions Committee (Item 55)

55 Pension Administration Performance pdf icon PDF 235 KB

Report by the Director of Finance and Support Services.


The Committee is asked to consider the recommendation within the report.

Additional documents:


55.1     The Committee considered a report by the Director of Finance and Support Services (copy appended to the signed minutes).

55.2     Ms Eberhart introduced the report stating that this was the second year since Hampshire County Council had provided the Pension Administration Service for West Sussex County Council. Ms Eberhart was pleased to report that the 100% compliance with the key performance indictors continued and significant progress had been made on data cleansing.

55.3     Andrew Lowe, Head of Pensions, Hampshire County Council also referred the Committee to the progress on previous performance around Annual Benefit Statements as outlined in section 2.3 of the report.

55.4     The Committee thanked the team for their hard work.

55.5     Resolved - that the Committee note the update.