Issue - meetings

The Board is asked to consider the Administration Report from the 22 July 2020 Pensions Committee by Director of Finance and Support Services.

9.1        The Board received a report by the Director of Finance and Support Services (copy appended to the signed minutes). Tara Atkins, Principal Pensions Consultant, introduced the report and highlighted that:

·       the quarterly performance of the administration team stood at 100% compliance with key performance indicators

·       the number of outstanding cases as at 30 June stood at 30, well within the expected levels

·       there had been one data breach since the report to Committee. All classes of data were considered low risk and would not need to be identified to the Information Commissioners Office

·       for active Annual Benefit Statements, the administration team produced 96.87% by the statutory deadline and 99.94% of deferred ABS’s were published by the same date. This was considered to be a massive improvement on last year and reflecting the substantial data improvement work that had taken place.

9.2        The Chairman extended congratulations to the administration team for such a marked improvement in performance against key indicators, as had been promised prior to the transition.  The Board noted that the 100% performance against key performance indicators had continued through July and August.

9.3        Resolved – that the Board noted the update on Administration Performance.

Report by the Director of Finance and Support Services.

The Committee is asked to note the update on the Administration Performance.

16.1     The Committee considered a report by the Director of Finance and Support Services (copy appended to the signed minutes).

16.2     Katharine Eberhart introduced the report and highlighted that all case types completed in the quarter had been within the timescales set and that the administration team had adjusted well to remote working.  It was reported that a breach had been reported for the publication of the 2019 Annual Benefit Statements (ABS), but no action would be taken by the Regulator.  ABS work for 2020 was proceeding well with 81% of the work completed.  Specific employers were being targeted to ensure all necessary data was received in order to complete the ABS.

16.3     The Committee made comments including those that follow.

•     Queried the process for chasing employers for missing data.  - Katharine Eberhart explained that it was the employer’s responsibility and interest to ensure data was submitted.  Rachel Wood confirmed that the situation had improved since the publication of the report.  Katherine Eberhart explained that the situation was not unusual, and that improved administration had led to effective detection and targeting of data issues.

•     Sought clarity over the position regarding email addresses for members.  – Rachel Wood explained that there were legacy issues linked to absent email addresses; but confirmed that acquiring an email address for a new active member was expected.

16.4     Resolved – that the update on the Administration Performance is noted.