Decision details

In 2012, the Council entered into a 10-year outsourcing contract with Capita Plc to deliver a range of back-office support functions which is known as the ‘Support Services Outsource’ (SSO) contract. The outsourcing contract is due to expire at the end of September 2022. One service within the Capita contract is print management.

The current print management service operates as a neutral vendor model. It uses an online portal (Solprint XN) where the Council uploads details for print jobs and is then provided with a best value quote based on the criteria specified. The process is overseen for the organisation as a function of the Council’s Graphic Design team which sits within the Communications & Engagement team. The Graphic Design team supports directorates and services to access effective and efficient print options to support corporate aims and achieve best value for money. A procurement exercise has been undertaken for an external service from October 2022 under the same model, to ensure quality and value for money.

The Assistant Chief Executive has approved the appointment of Corporate Document Services Limited (CDS) as the organisation’s new External Print Management Service provider under a new five-year contract valued at £1.20m in total for the initial 5 years.  Contract commencement is from 01 October 2022, with options to extend for periods up to a further 2 years, allowing for a maximum contract term of 7 years.

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