Decision details
Procurement: Digital Customer Service Function SSED05 21-22
Decision Maker: Cabinet Member for Support Services and Economic Development (Cllr Steve Waight)
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
In preparation of the expiry of the Support Services Outsource (SSO) contract in September 2022, the Council intends to reprocure a Customer Service function from 01 October 2022.
Decision:
The Cabinet Member for Support Services and Economic Development has approved:
1. Procurement of the Digital Customer Service Function and the digital technology and cloud software of the function as set out at paragraph 2.1 for a proposed contract term of three years with the option to extend by two periods of one year, the potential maximum term being five years with a contract value over that period of £10.2m; and
2. delegation to the Director of Communities the authority to award the contract. A further decision report will be published at that time.
Interests and Nature of Interests Declared:
None
Publication date: 23/03/2022
Date of decision: 23/03/2022
Effective from: 04/04/2022
Accompanying Documents: