Decision details

Procurement: Digital Customer Service Function SSED05 21-22

Decision Maker: Cabinet Member for Support Services and Economic Development (Cllr Steve Waight)

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

In preparation of the expiry of the Support Services Outsource (SSO) contract in September 2022, the Council intends to reprocure a Customer Service function from 01 October 2022.

Decision:

The Cabinet Member for Support Services and Economic Development has approved:

1.   Procurement of the Digital Customer Service Function and the digital technology and cloud software of the function as set out at paragraph 2.1 for a proposed contract term of three years with the option to extend by two periods of one year, the potential maximum term being five years with a contract value over that period of £10.2m; and

2.  delegation to the Director of Communities the authority to award the contract.  A further decision report will be published at that time.

 

Interests and Nature of Interests Declared:

None

Publication date: 23/03/2022

Date of decision: 23/03/2022

Effective from: 04/04/2022

Accompanying Documents: